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Terms & Conditions

General

Please read the terms of use below carefully carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them.

Terms of Sale

By placing an order you are offering to purchase a product and are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to purchase a product from The Third Estate, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The Third Estate retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If we do not receive payment as required and stated by us, your purchase will not be successful.

Once you have placed your order, your card will be charged in full. Charging your card does not indicate acceptance of your order - your order is only accepted by us once the goods have been despatched by us to you. We will send an email to the email address registered on your customer account confirming that your order has been accepted and despatched. Should your order not be accepted, your card will be refunded immediately. Where part of your order is not accepted, you will be contacted regarding acceptable alternatives, or will be refunded.

Whilst we try and ensure that all details, descriptions and prices which appear on this site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel under these circumstances and you have already paid for the goods, you will receive a full refund.

If your order is processed and it is subsequently discovered by The Third Estate that your item(s) is/are out of stock, we will contact you to give you the option of transferring payment to a new order or obtaining a refund.

Where applicable, prices are inclusive of VAT. Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the Total Cost. The Third Estate uses WorldPay, an internationally recognised and secure online payment system.

From time to time, we may offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this site. The conditions of use relating to any discount code will be specified at the time of issue. In general, one only promotional discount code can be used per order and such a code cannot be used after an order has been placed.

We reserve the right to refuse any orders at any time.

Products & Services

All products and services on this site are made by or for The Third Estate unless otherwise stated. We endeavour to represent any product or service accurately through photographs, prices and descriptions. However, this may vary depending on what format you view our website on. We reserve the right to alter any description, price or visual representation at any time and without notice.

Order Cancellation

Everything we send out is using a 'signed for' service, so when your order is signed for, that will be the start of the 14 day period in which you need to tell us of your intention to return the goods. This 14 day period is the time you have to inform us of your intention to return your goods. You then have a further 14 days to actually send the goods back.

Damaged Items

Your order may suffer some normal wear and tear in transit (such as scuffs and marks), but should not be punctured or have any sizeable gaps in the outer packaging.

If the packaging is punctured, or has any gaps in the outer wrapping or parcel tape large enough to allow access to the items inside or for the items to fall out:

  • Do not refuse delivery
  • Write "damaged" when you sign to say that you have received the goods
  • Keep the damaged packaging and items in case they need to be inspected

When An Item Can be Returned

Where an item isn't quite right, for whatever reason, you can just send it back to us within 14 days for a refund or an exchange.

If goods are faulty then you are entitled to return them for a repair, refund or an exchange (subject to availability).

Condition of Goods

The returned goods must be received by us in perfect saleable condition - unworn (other than trying them on indoors, at home), unmarked and odourless.

Once you've worn footwear outside of your house, under no circumstances can we take them back unless they have a manufacturing fault.

All original packaging and labelling must be included, and the shoe box (if applicable) must be in saleable condition and not have shipping labels or tape attached.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

If a product is faulty or damaged, you must wait until we give you a "Returns Authorisation Number" which should then be included on the returns form. 

Customs Information

If returning goods from outside the EU, you must fill out a customs declaration form, and affix this to the outside of the box. You should state on the form that the goods are a returned/unwanted item. If you do not do this, the goods may incur Duty, VAT, handling and/or other charges for which you will be responsible. If necessary, we will deduct any charges from the amount you are credited.

Cost of Returning Goods

You are responsible for all costs for returning unwanted goods to us, including postage and any related charges (such as VAT and Duty). We suggest that you get 'proof of posting' or insurance so that you are able to follow up with your delivery company should the goods not be delivered. Regrettably, we cannot be held responsible for goods lost in transit.

Refunds

Where you have requested a refund and we have agreed to do so, we will refund the full value that you paid us for the goods you return, including the cost of postage you were charged by us to deliver the goods to you. We will 'pro-rata' the postage amount refunded where only part of your order is returned.

Please note that a deduction may be made from the amount you are credited for your refunded purchases if the value of the goods has been reduced as a result of you handling the goods more than was necessary (i.e. causing damage or wear to the goods or packaging).

As such, please take extra care when trying on clothing and footwear. Please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark, and only try your footwear on at home.

You should get a refund within 7 days of returning the goods to us. The refund will be made to the same card or account used to purchase the goods.

As you are responsible for the cost of any duty, VAT or other charges associated with the original delivery of goods from us to you, regrettably we cannot refund these costs.

As you are also responsible for all costs associated with the return of goods from you to us, except where the goods are faulty, regrettably we cannot refund your return postage costs.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Site Changes

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

Errors

Our website may contain typographical errors or other errors or inaccuracies, and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Links

We may publish links to other sites. Where this is the case, we hold no responsibility for the information provided therein.

Privacy Policy

Any information that The Third Estate gains about customers through the ordering of products or contacting the company, will only be used for the following: dispatch of products; contacting the customer; internal monitoring of The Third Estate’s client base. No such information will be passed to third parties other than Royal Mail or relevant dispatch courier.

Prohibitions

You must not misuse this site. You will not: commit or encourage any criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the site; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed through this site.

Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. The Third Estate will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this site or to your downloading of any material posted on it, or on any website linked to it.

Jurisdiction and English Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Printing

This page can be printed using the print option in your web browser.

Concerns and Complaints

If you have any concerns or complaints about material which appears on our site or your use of our products and services, please email shop@thethirdestate.co.uk or write to The Third Estate, 27 Brecknock Rd, Camden, London. N7 0BT. UK.